@import url('https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600;700;800&display=swap');
*,*::before,*::after{box-sizing:border-box;margin:0;padding:0}
html{font-size:16px}
body{font-family:'Inter',sans-serif;background:#f5f6fa;color:#1a1a2e;min-height:100vh;-webkit-font-smoothing:antialiased;overflow-x:hidden}
:root{--red:#CC0000;--red-dark:#a30000;--bg:#f5f6fa;--white:#fff;--border:#e2e8f0;--text:#1a1a2e;--muted:#64748b;--shadow:0 2px 16px rgba(0,0,0,.08)}

/* ===== SPLASH SCREEN ===== */
.splash-page{min-height:100vh;display:flex;flex-direction:column;background:linear-gradient(160deg,#0d0d0d 0%,#1a0000 50%,#0d0d0d 100%);position:relative;overflow:hidden}
.splash-page::before{content:'';position:absolute;top:-20%;right:-20%;width:80vw;height:80vw;border-radius:50%;background:radial-gradient(circle,rgba(204,0,0,.18) 0%,transparent 70%);pointer-events:none}
.splash-page::after{content:'';position:absolute;bottom:-20%;left:-20%;width:60vw;height:60vw;border-radius:50%;background:radial-gradient(circle,rgba(204,0,0,.1) 0%,transparent 70%);pointer-events:none}
.splash-inner{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;padding:60px 32px 40px;text-align:center;position:relative;z-index:1}
.splash-logo{width:140px;height:140px;object-fit:contain;margin-bottom:28px;filter:drop-shadow(0 8px 32px rgba(204,0,0,.5));animation:logoFloat 3s ease-in-out infinite}
.splash-title{font-size:26px;font-weight:800;color:#fff;line-height:1.25;margin-bottom:10px;letter-spacing:-.3px}
.splash-subtitle{font-size:15px;color:rgba(255,255,255,.5);font-weight:400;margin-bottom:48px}
.splash-actions{display:flex;flex-direction:column;gap:14px;width:100%;max-width:320px}
.btn-install-splash{display:flex;align-items:center;justify-content:center;gap:10px;padding:18px 28px;background:var(--red);color:#fff;border:none;border-radius:14px;font-size:16px;font-weight:700;font-family:'Inter',sans-serif;cursor:pointer;box-shadow:0 6px 24px rgba(204,0,0,.5);transition:background .2s,transform .1s;text-decoration:none;letter-spacing:.2px}
.btn-install-splash:hover{background:var(--red-dark);transform:translateY(-1px)}
.btn-install-splash:active{transform:scale(.98)}
.btn-continue-web{display:flex;align-items:center;justify-content:center;gap:10px;padding:16px 28px;background:transparent;color:rgba(255,255,255,.85);border:1.5px solid rgba(255,255,255,.2);border-radius:14px;font-size:15px;font-weight:600;font-family:'Inter',sans-serif;cursor:pointer;text-decoration:none;transition:all .2s;backdrop-filter:blur(8px);background:rgba(255,255,255,.05)}
.btn-continue-web:hover{border-color:rgba(255,255,255,.5);color:#fff;background:rgba(255,255,255,.1)}
.splash-version{margin-top:32px;font-size:12px;color:rgba(255,255,255,.25)}
.ios-splash-hint{margin-top:20px;padding:14px 20px;background:rgba(255,255,255,.08);border-radius:12px;border:1px solid rgba(255,255,255,.12);display:none;max-width:320px;text-align:center}
.ios-splash-hint p{font-size:13px;color:rgba(255,255,255,.7);line-height:1.5}
.ios-splash-hint strong{color:#fff}
.ios-arrow{font-size:22px;margin:8px 0;display:block}

/* ===== DESKTOP NOTICE ===== */
.desktop-notice{display:none;min-height:100vh;background:linear-gradient(135deg,#0d0d0d 0%,#1a0000 100%);align-items:center;justify-content:center;padding:40px;text-align:center}
.desktop-card{max-width:480px;background:rgba(255,255,255,.05);border:1px solid rgba(255,255,255,.1);border-radius:24px;padding:48px 40px;backdrop-filter:blur(20px)}
.desktop-card img{width:100px;height:100px;object-fit:contain;margin-bottom:24px;filter:drop-shadow(0 4px 20px rgba(204,0,0,.4))}
.desktop-card h2{font-size:24px;font-weight:800;color:#fff;margin-bottom:12px;line-height:1.3}
.desktop-card p{font-size:15px;color:rgba(255,255,255,.6);line-height:1.6;margin-bottom:8px}
.desktop-card .desktop-url{margin-top:24px;padding:12px 20px;background:rgba(204,0,0,.15);border:1px solid rgba(204,0,0,.3);border-radius:10px;font-size:15px;color:#ff6666;font-family:monospace;font-weight:600}
.desktop-phone-icon{font-size:56px;margin-bottom:16px;display:block}

/* Responsive: show desktop notice only on large screens */
@media(min-width:1025px){
  .splash-page{display:none!important}
  .desktop-notice{display:flex!important}
}
@media(max-width:1024px){
  .splash-page{display:flex!important}
  .desktop-notice{display:none!important}
}

/* LOGIN PAGE - REVAMPED */
.login-page{min-height:100vh;display:flex;flex-direction:column;background:#f5f6fa}
.login-top{background:linear-gradient(160deg,#CC0000 0%,#8b0000 100%);display:flex;align-items:center;justify-content:center;padding:56px 24px 60px;position:relative;overflow:hidden;min-height:42vh}
.login-top::before{content:'';position:absolute;top:-40%;right:-20%;width:80%;height:200%;border-radius:50%;background:rgba(0,0,0,.15);pointer-events:none}
.login-logo-large{width:160px;height:auto;object-fit:contain;position:relative;z-index:1;filter:drop-shadow(0 8px 40px rgba(0,0,0,.3));animation:logoFloat 3s ease-in-out infinite}
.login-card{background:#fff;border-radius:28px 28px 0 0;padding:36px 28px 48px;box-shadow:0 -4px 30px rgba(0,0,0,.1);animation:slideUp .5s cubic-bezier(.34,1.56,.64,1)}
@keyframes slideUp{from{transform:translateY(60px);opacity:0}to{transform:translateY(0);opacity:1}}
.login-card h2{font-size:22px;font-weight:800;color:var(--text);margin-bottom:24px}
.form-group{margin-bottom:16px;position:relative}
.input-wrap{position:relative;display:flex;align-items:center}
.input-wrap .icon{position:absolute;left:14px;color:#94a3b8;font-size:18px;pointer-events:none}
.form-control{width:100%;padding:14px 14px 14px 44px;border:1.5px solid var(--border);border-radius:12px;font-size:15px;font-family:'Inter',sans-serif;color:var(--text);background:#f8fafc;outline:none;transition:border-color .2s,box-shadow .2s}
.form-control:focus{border-color:var(--red);box-shadow:0 0 0 3px rgba(204,0,0,.1);background:#fff}
.eye-toggle{position:absolute;right:14px;background:none;border:none;cursor:pointer;color:#94a3b8;font-size:18px;padding:4px}
.btn-primary{width:100%;padding:15px;background:var(--red);color:#fff;border:none;border-radius:12px;font-size:16px;font-weight:700;font-family:'Inter',sans-serif;cursor:pointer;box-shadow:0 4px 20px rgba(204,0,0,.35);margin-top:8px;transition:background .2s,transform .1s}
.btn-primary:hover{background:var(--red-dark)}
.btn-primary:active{transform:scale(.98)}
.btn-primary:disabled{opacity:.7;cursor:not-allowed}
.login-version{text-align:center;color:#94a3b8;font-size:12px;margin-top:20px}
.error-msg{background:#fef2f2;color:#991b1b;border-radius:10px;padding:12px 16px;font-size:14px;margin-bottom:16px;border-left:4px solid var(--red)}

/* HEADER */
.app-header{background:#fff;padding:14px 20px;display:flex;align-items:center;justify-content:space-between;position:sticky;top:0;z-index:100;box-shadow:0 2px 12px rgba(0,0,0,.07);border-bottom:1px solid var(--border)}
.header-logo-wrap{display:flex;align-items:center;gap:10px}
.header-logo{height:36px;object-fit:contain}
.header-title{font-size:16px;font-weight:700;color:var(--text)}
.header-subtitle{font-size:11px;color:var(--muted)}
.header-actions{display:flex;align-items:center;gap:10px}
.header-icon-btn{background:#f1f5f9;border:none;color:var(--text);width:38px;height:38px;border-radius:50%;display:flex;align-items:center;justify-content:center;cursor:pointer;font-size:18px;transition:background .2s;text-decoration:none;position:relative}
.header-icon-btn:hover{background:#e2e8f0}
.badge{position:absolute;top:-4px;right:-4px;background:var(--red);color:#fff;font-size:10px;font-weight:700;width:18px;height:18px;border-radius:50%;display:flex;align-items:center;justify-content:center;border:2px solid #fff}

/* DASHBOARD */
.dashboard-page{min-height:100vh;background:var(--bg);padding-bottom:100px}
.dashboard-welcome{padding:20px 20px 10px}
.welcome-text{font-size:14px;color:var(--muted)}
.welcome-name{font-size:20px;font-weight:800;color:var(--text);margin-top:2px}
.welcome-atm{font-size:13px;color:var(--red);font-weight:600;margin-top:2px}
.dashboard-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px;padding:16px 20px}
.tile{background:var(--red);border-radius:18px;padding:28px 16px 22px;display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;cursor:pointer;text-decoration:none;transition:transform .18s,box-shadow .18s,background .18s;box-shadow:0 6px 24px rgba(204,0,0,.25);position:relative;overflow:hidden;min-height:130px}
.tile::before{content:'';position:absolute;top:-30px;right:-30px;width:100px;height:100px;background:rgba(255,255,255,.08);border-radius:50%}
.tile:active{transform:scale(.96)}
.tile:hover{background:#e53935;transform:translateY(-2px);box-shadow:0 10px 30px rgba(204,0,0,.35)}
.tile-icon{font-size:36px;margin-bottom:12px;color:#fff}
.tile-label{font-size:13px;font-weight:700;color:#fff;line-height:1.3}
.tile-badge{position:absolute;top:12px;right:12px;background:#fff;color:var(--red);font-size:11px;font-weight:800;border-radius:20px;padding:2px 8px}

/* PAGE HEADER */
.page-header{display:flex;align-items:center;gap:14px;padding:16px 20px;background:#fff;position:sticky;top:0;z-index:100;box-shadow:0 2px 12px rgba(0,0,0,.06);border-bottom:1px solid var(--border)}
.back-btn{background:#f1f5f9;border:none;color:var(--text);width:38px;height:38px;border-radius:50%;display:flex;align-items:center;justify-content:center;cursor:pointer;font-size:20px;text-decoration:none;transition:background .2s;flex-shrink:0}
.back-btn:hover{background:#e2e8f0}
.page-title{font-size:18px;font-weight:700;color:var(--text)}

/* FORMS */
.form-card{background:#fff;border-radius:16px;padding:20px;margin:16px;box-shadow:var(--shadow);border:1px solid var(--border)}
.form-card label{display:block;font-size:12px;font-weight:600;color:var(--muted);text-transform:uppercase;letter-spacing:.5px;margin-bottom:8px}
.form-select,.form-textarea{width:100%;padding:14px;border:1.5px solid var(--border);border-radius:12px;font-size:15px;font-family:'Inter',sans-serif;color:var(--text);background:#f8fafc;outline:none;transition:border-color .2s}
.form-select{appearance:none;cursor:pointer}
.form-textarea{resize:vertical;min-height:100px}
.form-select:focus,.form-textarea:focus{border-color:var(--red);box-shadow:0 0 0 3px rgba(204,0,0,.1);background:#fff}
.form-group-dark{margin-bottom:18px}
.select-wrap{position:relative}
.select-wrap::after{content:'▾';position:absolute;right:14px;top:50%;transform:translateY(-50%);pointer-events:none;color:#94a3b8;font-size:16px}
.photo-upload-area{border:2px dashed #cbd5e1;border-radius:14px;padding:28px 16px;text-align:center;cursor:pointer;transition:border-color .2s,background .2s;position:relative;background:#f8fafc}
.photo-upload-area:hover{border-color:var(--red);background:#fff5f5}
.photo-upload-area input[type="file"]{position:absolute;inset:0;opacity:0;cursor:pointer}
.photo-upload-icon{font-size:36px;color:#94a3b8;margin-bottom:8px}
.photo-upload-text{font-size:14px;color:var(--muted)}
.photo-upload-hint{font-size:12px;color:#94a3b8;margin-top:4px}
.photo-preview-wrap{position:relative;display:none;margin-top:12px}
.photo-preview-wrap img{width:100%;max-height:220px;object-fit:cover;border-radius:12px;border:2px solid var(--border)}
.photo-remove-btn{position:absolute;top:8px;right:8px;background:rgba(0,0,0,.55);color:#fff;border:none;border-radius:50%;width:28px;height:28px;cursor:pointer;font-size:16px;display:flex;align-items:center;justify-content:center}

/* SUCCESS */
.success-card{background:#fff;border-radius:20px;padding:40px 24px;margin:24px 16px;text-align:center;box-shadow:var(--shadow);border:1px solid var(--border)}
.success-icon{font-size:64px;margin-bottom:16px;animation:popIn .5s cubic-bezier(.34,1.56,.64,1)}
@keyframes popIn{from{transform:scale(0);opacity:0}to{transform:scale(1);opacity:1}}
.success-title{font-size:22px;font-weight:700;color:#059669;margin-bottom:8px}
.ticket-no{font-size:28px;font-weight:800;color:var(--red);margin:16px 0}
.ticket-label{font-size:13px;color:var(--muted)}

/* COMPLAINTS LIST */
.filter-bar{display:flex;gap:8px;padding:14px 16px;overflow-x:auto;scrollbar-width:none;background:#fff;border-bottom:1px solid var(--border)}
.filter-bar::-webkit-scrollbar{display:none}
.filter-chip{flex-shrink:0;padding:8px 16px;border-radius:20px;border:1.5px solid var(--border);background:#f8fafc;color:var(--muted);font-size:13px;font-family:'Inter',sans-serif;cursor:pointer;transition:all .2s;white-space:nowrap}
.filter-chip.active,.filter-chip:hover{border-color:var(--red);color:var(--red);background:#fff5f5}
.filter-inputs{display:flex;gap:10px;padding:12px 16px;flex-wrap:wrap;background:#fff;border-bottom:1px solid var(--border)}
.filter-input{flex:1;min-width:130px;padding:10px 14px;border:1.5px solid var(--border);border-radius:10px;background:#f8fafc;color:var(--text);font-size:13px;font-family:'Inter',sans-serif;outline:none}
.filter-input:focus{border-color:var(--red)}
.complaint-card{background:#fff;border-radius:16px;margin:10px 16px;overflow:hidden;border:1px solid var(--border);box-shadow:0 1px 8px rgba(0,0,0,.05);transition:box-shadow .15s}
.complaint-card:hover{box-shadow:0 4px 16px rgba(0,0,0,.1)}
.complaint-card-header{display:flex;justify-content:space-between;align-items:flex-start;padding:16px;cursor:pointer}
.complaint-type{font-size:15px;font-weight:600;color:var(--text);margin-bottom:4px}
.complaint-ticket{font-size:12px;color:var(--muted)}
.complaint-date{font-size:12px;color:var(--muted);text-align:right}
.status-badge{display:inline-flex;align-items:center;gap:5px;padding:5px 12px;border-radius:20px;font-size:12px;font-weight:600;margin-top:4px}
.status-pending{background:#fef3c7;color:#92400e}
.status-in_progress{background:#dbeafe;color:#1e40af}
.status-resolved{background:#d1fae5;color:#065f46}
.status-closed{background:#f3f4f6;color:#6b7280}
.complaint-body{padding:0 16px 16px;border-top:1px solid var(--border);display:none;background:#f8fafc}
.complaint-body.open{display:block}
.detail-label{font-size:12px;color:var(--muted);margin-top:12px;margin-bottom:4px;text-transform:uppercase;letter-spacing:.5px}
.detail-value{font-size:14px;color:var(--text);line-height:1.5}
.complaint-photo{width:100%;border-radius:10px;margin-top:8px;border:1px solid var(--border);cursor:pointer}
.admin-remark-box{background:#fff5f5;border-left:3px solid var(--red);border-radius:0 8px 8px 0;padding:10px 14px;margin-top:10px}
.empty-state{text-align:center;padding:60px 24px;color:var(--muted)}
.empty-icon{font-size:48px;margin-bottom:12px}

/* PROFILE */
.profile-card{background:#fff;border-radius:20px;margin:16px;overflow:hidden;border:1px solid var(--border);box-shadow:var(--shadow)}
.profile-header{background:linear-gradient(135deg,var(--red),#7b0000);padding:32px 24px;text-align:center}
.profile-avatar{width:80px;height:80px;border-radius:50%;background:rgba(255,255,255,.2);border:3px solid rgba(255,255,255,.4);display:flex;align-items:center;justify-content:center;font-size:36px;margin:0 auto 14px}
.profile-name{font-size:20px;font-weight:700;color:#fff}
.profile-atm{font-size:14px;color:rgba(255,255,255,.8);margin-top:4px}
.profile-field{display:flex;align-items:center;gap:16px;padding:16px 20px;border-bottom:1px solid var(--border)}
.profile-field:last-child{border-bottom:none}
.profile-field-icon{font-size:20px;color:var(--red);width:28px;text-align:center;flex-shrink:0}
.profile-field-label{font-size:12px;color:var(--muted);text-transform:uppercase;letter-spacing:.5px}
.profile-field-value{font-size:15px;color:var(--text);font-weight:500}

/* PWA */
.pwa-banner{position:fixed;bottom:0;left:0;right:0;background:#fff;border-top:1px solid var(--border);padding:14px 20px;display:flex;align-items:center;gap:14px;z-index:999;box-shadow:0 -4px 20px rgba(0,0,0,.1);transform:translateY(100%);transition:transform .4s cubic-bezier(.34,1.56,.64,1)}
.pwa-banner.show{transform:translateY(0)}
.pwa-banner-icon{font-size:36px;flex-shrink:0}
.pwa-banner-text{flex:1}
.pwa-banner-title{font-size:14px;font-weight:700;color:var(--text)}
.pwa-banner-desc{font-size:12px;color:var(--muted);margin-top:2px}
.pwa-install-btn{background:var(--red);color:#fff;border:none;padding:10px 18px;border-radius:10px;font-size:13px;font-weight:700;cursor:pointer;flex-shrink:0;font-family:'Inter',sans-serif}
.pwa-dismiss-btn{background:none;border:none;color:#94a3b8;font-size:20px;cursor:pointer;padding:4px;flex-shrink:0}
.ios-modal-overlay{display:none;position:fixed;inset:0;background:rgba(0,0,0,.5);z-index:1000;align-items:flex-end}
.ios-modal-overlay.show{display:flex}
.ios-modal{background:#fff;border-radius:24px 24px 0 0;padding:28px 24px 40px;width:100%;animation:slideUp .4s ease}
.ios-modal-title{font-size:18px;font-weight:700;color:var(--text);margin-bottom:6px;text-align:center}
.ios-modal-subtitle{font-size:13px;color:var(--muted);text-align:center;margin-bottom:24px}
.ios-steps{list-style:none}
.ios-step{display:flex;align-items:flex-start;gap:14px;margin-bottom:18px}
.ios-step-num{width:28px;height:28px;background:var(--red);color:#fff;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:13px;font-weight:700;flex-shrink:0;margin-top:2px}
.ios-step-text{font-size:14px;color:#374151;line-height:1.5}
.ios-step-text strong{color:var(--text)}
.ios-modal-close{width:100%;margin-top:20px;padding:14px;background:#f1f5f9;color:var(--text);border:none;border-radius:12px;font-size:15px;font-weight:600;cursor:pointer;font-family:'Inter',sans-serif}
.spinner{width:20px;height:20px;border:3px solid rgba(255,255,255,.3);border-top-color:#fff;border-radius:50%;animation:spin .7s linear infinite;display:inline-block;vertical-align:middle}
@keyframes spin{to{transform:rotate(360deg)}}
.has-pwa-banner{padding-bottom:80px}
@media(min-width:480px){.login-card{padding:40px 40px 52px}}
@media(min-width:768px){.dashboard-grid{max-width:480px;margin:0 auto}}